Care Transition Coordinator

Summary:

The Care Transition Coordinator facilitates smooth transitions for clients from healthcare facilities to their homes by managing discharge processes, ensuring safety during transportation, and providing follow-up support. They collaborate with interdisciplinary teams, maintain accurate documentation, and utilize company-issued tools to ensure compliance and optimize client care. This role requires strong communication, confidentiality, and a commitment to safety and client well-being.

Pay:

$16 - $17/hr before shift differentials 

Shift:

Tuesday - Saturday 7:00am - 3:00pm 

Special note: The Primary responsibility of this position is driving. 90% of the time you will be driving.

Essential Duties and Responsibilities:

• Assist clients with gathering personal belongings and ensure all necessary paperwork is completed and signed before discharge.
• Guide clients through the discharge process and provide them with necessary information for their continued care.
• Safely transport clients from the healthcare facility to their home using company vehicles equipped with cameras and mobile phones with Mediroutes.
• Ensure clients' safety and comfort during the transport process, following all protocols and safety guidelines.
• Perform follow-up calls with clients to ensure they have settled into their home environment and to address any immediate needs or concerns.
• Work closely with Behavioral Health Technicians (BHT), case coordinators, and transportation teams to ensure seamless transitions for each client.
• Communicate effectively with the interdisciplinary team to update and coordinate on each client's progress and needs.
• Maintain accurate and timely documentation of client transitions, including transportation logs, appointment confirmations, and follow-up calls.
• Ensure all required forms are completed and submitted in compliance with company and healthcare regulations.
• Utilize company-issued mobile devices, including phones with GPS and Mediroutes, for route optimization and client updates.
• Use in-vehicle cameras for documentation of transport activities to ensure safety and compliance.
• Must exercise discretion and maintain confidentiality with regard to all company information.
• Completion of all required trainings as designated by the company and accreditation/licensing entities.
• Other duties as assigned.

Required Qualifications Education, Licensure, & Experience:

• High school diploma or equivalent; additional education or certifications in healthcare or case coordination preferred.
• Experience in healthcare, behavioral health, or case management preferred.
• Valid driver’s license and clean driving record for use of company vehicles.
• Current CPR, AED, and First Aid - must be obtained as soon as possible  

Job Knowledge, Skills, and Abilities:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Excellent oral and written communication and interpersonal skills
• Sound clinical judgment and excellent clinical skills
• Ability to problem solve by gathering and analyzing information
• Ability to handle a crisis and or potential risk situation and react appropriately
• A working knowledge of federal and state standards as well as regulating body and compliance standards.
• Comfortable working independently and as part of a team
• Strong interpersonal skills and the ability to communicate effectively with clients, families, and colleagues.
• Ability to handle multiple tasks, remain organized, and manage a dynamic schedule.

Physical Demands:

• While performing the duties of this job, the employee is frequently required to talk or hear.
• The employee is regularly required to sit, use hands to finger, handle, or feel, and reach with hands and arms.
• The employee is occasionally required to climb stairs, stand, walk, stoop, twist, kneel, or crouch.
• The employee must occasionally lift and/ or move up to 25 pounds.
• The employee must seldom lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

• The noise level in the work environment is usually moderately quiet & indoors.
• This position will require local travel.
• This position will be scheduled based on operational need & will be required to provide own transportation.
• Incumbent may be exposed to virus, disease, and/or infection from clients in the work environment.
• Incumbent may be exposed to traumatic situations (i.e. psychiatric).